Why Rikeys No Longer Takes Orders on WhatsApp

At Rikeys, our goal is simple: to build a marketplace that is fair, transparent, and reliable for both shoppers and sellers.

As we continue to improve the platform, we’ve made an important decision:

All orders on Rikeys must now be placed directly on the website.
WhatsApp is available strictly for support and assistance, not for placing orders.

We want to explain why this matters and how it benefits everyone.

For Shoppers: Clear, Secure, and Trackable Orders

Placing orders on the website ensures that:

-Your order is properly recorded

-You receive an Order ID

-Your order is linked to the exact product you selected

-You can track status, delivery, and updates reliably

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Orders placed through chat can easily lead to:

-misunderstandings

-missing details

-delays or disputes

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The website checkout removes all guesswork.

If there is no Order ID, there is no order.

That protects you as a shopper.

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For Sellers: Guaranteed Order Attribution

We’ve heard directly from sellers, and one concern stood out clearly:

“If customers order on WhatsApp, how do I know the order won’t be given to another seller?”

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This concern is valid, and we take it seriously.

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By requiring all orders to go through the website:

-Every order is automatically linked to the seller who listed the product

-Orders cannot be redirected or reassigned manually

-There is no favouritism, no side deals, and no confusion

-Sellers see all orders meant for their shop, in one place

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This system protects the seller's effort, inventory, and trust.

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What WhatsApp Is Used For (and What It’s Not)

WhatsApp remains available on Rikeys, but with a clear role:

WhatsApp is for:

-Product questions

-Clarifications

-Support before or after checkout

WhatsApp is not for:

-Placing orders

-Reserving products

-Bypassing the checkout process

Rikeys handles all support chats and not individual sellers, to ensure fairness and consistency.